FOR OUR AUSTRALIAN CUSTOMERS: FREE SHIPPING & NO CUSTOMS DUTIES

French Fashion Online prides itself in delivering regular parcels free of charge to Australia.
Please find below our complete grid of shipping rates for Australia

REGULAR PARCEL  REGISTERED MAIL  EXPRESS MAIL
 AUSTRALIA Free shipping  AU $13  AU $24

French Fashion Online is an Australian based business. Taxes and customs duties are not applicable for Australian orders. Online shopping from Australia is worry free!

 

FOR OUR USA, HONG-KONG,UK & NEW ZEALAND CUSTOMERS:

French Fashion Online charges the following shipping rates:

REGULAR PARCEL  REGISTERED MAIL  EXPRESS MAIL
 HONG-KONG  HK $178  HK $300 HK $435
 NEW-ZEALAND NZ $16 NZ $33 NZ $55
 USA US $22 US $37 US $45
 UK UK £21 UK £25 UK £50

Shipping charges are subject to currency conversion at the rate at the time of purchase

The payment of custom duties and taxes is the responsibility of the customer.

 

SHIPPING AND CUSTOMS CHARGES FOR OTHER COUNTRIES:

French Fashion Online can organise orders to other countries on request.
Please email us via the contact page for a shipping quote to be organised.
The payment of custom duties and taxes is the responsibility of the customer.

 

DELIVERY ADDRESS

French Fashion Online suggests having parcels sent to your workplace if you are not able to sign for delivery at home.
We do not send items to a Post Office Box.

 

DELIVERY TIME

All orders are shipped within 2 working days once the order is received in Melbourne, Australia unless otherwise specified by our team. Your order should be delivered between 3 to 15 working days depending on the country.
French Fashion Online uses Australia Post. If you haven't received your parcel within 15 working days, please notify us by email via the contact page for an investigation to be undertaken.

 

REFUNDS AND RETURNS

Your satisfaction is our first priority and we want you to enjoy your online shopping experience with us. We do our best to ensure that you will receive an item that corresponds to your expectations via our quality control, the photos and descriptions that we provide and the size guide.

Refunds will take place provided the following conditions are met:

- You ensure that the item was bought from French Fashion Online

- You email us by email via the contact page to obtain an RMA (Return Merchandise Authorization) within 7 days of receiving your item. Do not send products back without first making contact with us and receiving an RMA. Return in itself does not guarantee refund entitlement. Making contact first with French Fashion Online encourages clear communication, rapid processing and lessened risk of loss or damage to the returned item.

- You return the item within 7 days of receiving your RMA, in its original packaging and with all labels and tags attached. The item must not have been worn apart from having been tried on. It must be intact and in a perfect saleable condition.
- Please include the following information:
• Your RMA (Return Merchandise Authorisation)
• Your name and address
• A description of the item you are returning
• Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and reference of the replacement item.

- You must pay for all postage costs. We strongly suggest that you use registered parcel post or a courier service as French Fashion Online will not take responsibility for any parcels lost or damaged during return delivery.

 

CANCELLING ORDERS

Cancellations attempted after payment and/or dispatch will result in the customer having to pay the shipping and applicable local customs duties and taxes charged on the package and the cost of shipping the package back.
French Fashion Online also reserves the right to reject and cancel an order for any reason.

Our signature: a trustworthy French Fashion designer online boutique where you can find women's  French clothing with a Parisian touch. French Chic assured! Online shopping made easy to Australia, NZ, the USA and the UK.